Erica Jankovich · AI-First Practice

The opportunity

Right now, you do this manually.

Every intake form, every meal plan draft, every reminder WhatsApp, every SOAP note — takes time away from high-value clinical work. Here's what AI handles instead.

Task	Manual (today)	With AI agent	Time saved
Patient intake & history	Email form → manual review → file → flag	Conversational intake on WhatsApp → structured JSON → auto-flagged contraindications	45 min/patient
Low FODMAP meal plan	Manual draft from template → adjust for restrictions → format → send	AI generates phase-specific plan in seconds → you review & approve → auto-delivered	90 min/plan
Appointment reminders	Manual WhatsApp messages before each session	Automated 24hr + 1hr reminders with prep instructions	20 min/day
Consultation SOAP notes	Written post-session → typed up → filed	Dictate brief notes → AI formats SOAP → HPCSA-compliant record saved	30 min/session
Symptom diary follow-up	Ask patient to track → hope they remember → review verbally	Daily WhatsApp check-in → structured log → trend visualised before next session	20 min/session
Referral letters	Write from scratch → format → send	Dictate context → AI drafts to GP/gastro → you review → send	25 min/letter
Training programme delivery	Manual email sequences to dietitian learners	AI-guided programme with Q&A agent, progress tracking, CPD logging	3 hr/cohort

Your AI skills stack

Six agents. One practice.

Each skill is a purpose-built AI agent. You configure which ones to deploy. They talk to each other. Every interaction is logged for your clinical record.

📋

GI Client Intake

Conversational GI history, IBS symptom questionnaire, food sensitivity mapping, FODMAP exposure baseline, red flag screening (blood, weight loss, nocturnal symptoms). POPIA-compliant data capture. Contraindication matrix for renal, diabetic, oncology patients — flags for your review.

Live on WhatsApp

🥗

Nutrition Advisor — Low FODMAP

Generates phase-specific Low FODMAP plans (elimination, reintroduction, personalisation). Handles halaal, gluten-free, dairy-free overlays. Calculates macros using your preferred method. All plans flagged for your review before delivery — scope boundary maintained per HPCSA/ADSA guidelines.

Practitioner-gated

📈

Gut Health Progress Coach

Daily symptom diary via WhatsApp (bloating, pain, BM score, energy, adherence). Logs Bristol Stool Scale entries. Detects flare patterns and surfacing triggers before your next session. Monthly trend summary delivered to you and optionally to the patient's GP.

Daily tracking

📝

Practitioner Copilot

You dictate post-session notes — AI formats into HPCSA-compliant SOAP structure. Flags medication changes, new diagnoses, or GI red flags for the record. Drafts referral letters to gastroenterologists, GPs, and physios. Tracks your ADSA CPD hours and renewal deadlines.

HPCSA compliant

📅

Booking & Scheduling

Patients book consultations on WhatsApp — AI checks availability, confirms, sends preparation instructions (food diary ready, meds list, recent bloods if relevant). 24hr + 1hr reminders. Package tracking (6-session IBS programme, training cohort slots).

WhatsApp native

🎓

Dietitian Training Agent (B2B)

Your EatFit training programme — delivered by AI. Learner Q&A agent answers questions between modules, tracks completion, issues CPD certificates, manages your approved dietitian network. Scales your training business without scaling your admin.

EatFit Programmes

Live agent demos

Watch your agents work.

These are real agent interactions — the kind your patients and learners would experience from day one.

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EatFit SA · Erica's Practice

Available

Hi, I need to book a consultation with Erica

EatFit AIHi! I'd love to help you book. Are you a new patient or returning?

New patient — I have IBS and heard Erica specialises in it

EatFit AIYou're in the right place — Erica is one of SA's leading IBS dietitians.

For new patients I'd suggest our Initial IBS Consultation (60 min). She has availability:

📅 Thursday 3 April · 10:00am
📅 Friday 4 April · 2:00pm
📅 Monday 7 April · 9:00am

Which works for you?

Thursday 10am

EatFit AIBooked ✓

Initial IBS Consultation
📅 Thursday 3 April · 10:00am
📍 Telehealth (Zoom link to follow)

Before your session, I'll send you a short questionnaire — please complete it at least 24 hours before. It helps Erica prepare specifically for your case.

We'll remind you tomorrow and again on Thursday morning. See you then! 🌿

Booking agent: what it handles

New vs returning patient routing

New patients → initial intake questionnaire. Returning → pre-session symptom check. Automatically.

Package tracking

Tracks 6-session IBS programme usage. Prompts renewal at session 5. "You have 1 session remaining — would you like to renew?"

Pre-session prep instructions

Sends relevant prep: 3-day food diary, medication list, recent blood results. Specific to the session type.

No-show follow-up

Missed appointment → "We missed you today. Shall we reschedule?" → auto-offers next 3 slots.

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EatFit SA · GI Intake

Completing pre-consultation questionnaire

EatFit AIHi Thandi! I'm going to ask you a few questions before your session with Erica — it'll take about 5 minutes and helps her prepare specifically for you.

First: how long have you been experiencing your digestive symptoms?

About 3 years — mostly bloating and irregular bowel movements

EatFit AIGot it. Are these symptoms fairly consistent, or do they tend to flare with certain foods or situations?

Worse with bread and onions definitely. Also stress makes it worse

EatFit AIThat's helpful — bread and onions are both high in FODMAPs which Erica specialises in. Quick check:

Have you ever noticed symptoms with any of these?
• Milk / cream / soft cheese
• Apples, pears, stone fruit
• Beans or lentils
• Garlic

Definitely milk and garlic yes

EatFit AIThank you. One more section — any of the following? These help Erica rule out other conditions:

• Blood in stool
• Unintended weight loss
• Night-time symptoms that wake you
• Family history of bowel cancer or IBD

No to all of those

EatFit AIAll done ✓ Your responses have been sent to Erica and flagged: probable multi-FODMAP sensitivity — fructans (wheat, onion, garlic) + lactose. No red flags. She'll review before Thursday.

See you at 10am! 🌿

What Erica sees before the session

PRE-SESSION BRIEF · Thandi M. · Thu 3 Apr 10:00

Presenting symptoms: Bloating, irregular bowel — 3yr duration. Worse postprandially.

Identified triggers: Wheat/bread (fructans), onions (fructans), garlic (fructans), milk/cream (lactose).

AI classification: Probable multi-FODMAP sensitivity — fructan + lactose subgroup.

Red flags screened: None identified.

Suggested focus: Begin 6-week Low FODMAP elimination phase. Confirm lactose subtype via reintroduction protocol.

⚠️ No medical diagnoses — clinical judgment required

POPIA note: Gut health data is classified as special personal information under POPIA Section 26. All intake data is encrypted at rest, accessible only to Erica and any sub-practice members she authorises.

AI generated · Pending Erica's review — This plan was generated for Thandi M. based on her intake profile. It will not be delivered until Erica approves it. Clinical judgment is required — the AI does not diagnose or prescribe.

CLIENT: Thandi M. | PHASE: Low FODMAP Elimination (Week 1) | RESTRICTIONS: Dairy-free overlay, halaal | GOAL: IBS symptom reduction

Monday ~1,780 kcal · P 82g · C 218g · F 58g · Fibre 26g

Breakfast
07:00

Oats with lactose-free milk, banana (unripe), chia seeds, pumpkin seeds
Low FODMAP ✓

420 kcal
P 14g · C 62g
F 14g

Snack
10:00

Rice crackers × 3 + peanut butter (2 tbsp) + strawberries
Low FODMAP ✓

280 kcal
P 8g · C 28g
F 16g

Lunch
13:00

Grilled chicken breast, brown rice, baby spinach salad with olive oil + lemon, cherry tomatoes, cucumber
Low FODMAP ✓

540 kcal
P 42g · C 54g
F 14g

Snack
16:00

Lactose-free yoghurt + kiwifruit × 2 + sunflower seeds
Low FODMAP ✓

210 kcal
P 9g · C 26g
F 8g

Dinner
19:00

Baked salmon fillet, roasted potato wedges, steamed green beans and carrots, garlic-infused olive oil (FODMAP-safe — no actual garlic)
Low FODMAP ✓

530 kcal
P 38g · C 48g
F 16g

Phase schedule

Weeks 1–6: Strict elimination
Weeks 7–12: Systematic reintroduction
Week 13+: Personalised FODMAP threshold

AI cannot do

Diagnose IBS or IBD
Prescribe loperamide / mebeverine
Manage renal / oncology diets without RD
Bypass Erica's review gate

Thandi's gut symptom trend · Week 3 of elimination

Bloating

3.5/10 ↓

Was 7.2/10 at intake · improving

Abdominal pain

2.5/10 ↓

Was 5.8/10 at intake · improving

BM regularity

7.0/10 ↑

Was 3.4/10 at intake · improving

Energy

6.8/10 ↑

Was 4.2/10 at intake · improving

Adherence

86%

Low FODMAP adherence score · high compliance

⚠️ AI flagged for your attention

Day 16: Symptom spike — bloating 8/10. Patient reported eating at a restaurant. Likely inadvertent FODMAP exposure (garlic/onion in sauce). No intervention needed but worth discussing at next session.

Daily check-in on WhatsApp

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EatFit Progress Coach

Daily check-in · Day 18

EatFit AIGood morning Thandi 🌿 How's the gut feeling today? (1 = rough, 10 = great)

7 today — much better than last week!

EatFit AIThat's a great score — you're on an upward trend 📈 Quick log:

Any bloating last 24hrs? (Yes / No / A little)

A little after dinner but not bad

EatFit AILogged ✓ What did you have for dinner? (Just roughly)

Chicken pasta with cream sauce

EatFit AIGood catch — cream is lactose which we're avoiding in phase 1. Try coconut cream or a garlic-infused olive oil base next time — same richness, no FODMAP hit. I've logged this as a possible trigger for Erica to review. You're doing really well overall! 💪

You dictate. AI formats.

Your voice/text input:

"Thandi, session 3 of 6 on the IBS programme. Good progress — bloating down from 7 to 3.5. She had one spike on day 16 after cream pasta at a restaurant — inadvertent lactose exposure. We reviewed label reading for eating out. Energy notably improved, she says work performance is better. Adherence 86% which is excellent. Plan: continue elimination phase two more weeks, then begin lactose reintroduction challenge. Asked her to do a 3-day food diary before next session."

HPCSA-compliant SOAP record:

DATE: 2026-04-03 | CLIENT: Thandi M. | SESSION: 3/6
PRACTITIONER: Erica Jankovich RD(SA) | PROGRAMME: IBS — Low FODMAP

Subjective

Patient reports notable improvement in IBS symptoms since last session. Bloating score reduced from 7.0/10 (intake) to 3.5/10 (current). Single symptom spike noted on Day 16 — attributed to inadvertent lactose exposure (cream pasta, restaurant meal). Energy levels "notably improved" — patient reports improved work performance as associated benefit. No new symptoms or concerns reported.

Objective

Session 3 of 6-session IBS programme, Low FODMAP Elimination Phase (Day 18). Adherence: 86% (high — patient-reported via daily check-in log). FODMAP exposure incident: inadvertent lactose (cream sauce). Discussed and logged. Education provided: reading restaurant menus and ingredient labels for hidden FODMAPs. Energy 6.8/10 (was 4.2/10 at intake).

Assessment

Excellent response to Low FODMAP elimination protocol. Symptom trajectory positive across all tracked metrics. Lactose identified as probable subtype trigger (corroborates intake history). Adherence high. Patient demonstrating good nutrition literacy and motivation. On track to complete elimination phase as planned.

Plan

1. Continue strict Low FODMAP elimination for 2 further weeks. 2. Begin lactose reintroduction challenge at Week 6 (200ml full-cream milk, Day 1; 400ml, Day 3). 3. Patient to complete 3-day food diary before Session 4. 4. Review eating-out strategies at next session. 5. No medication changes indicated. No referral required at this stage.

EatFit for IBS · Training agent

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EatFit Training · Module 3

Dietitian learner Q&A

In the reintroduction phase, should we test one FODMAP subgroup at a time even if the patient suspects multiple triggers?

EatFit Training AIYes — this is one of the most important protocol points. You test one FODMAP subgroup at a time, even when multiple are suspected. Here's why:

• If you introduce fructans and lactose simultaneously and symptoms occur, you can't determine which triggered the response
• The reintroduction protocol is specifically designed to isolate variables
• Kings College London protocol (Monash-aligned) confirms: 3-day test per subgroup, 3-day wash between

Erica covers this in detail in Module 4 — particularly the patient communication aspect. Would you like me to pull up that section?

Yes please, and what about polyols — when do we test those?

EatFit Training AIPolyols (sorbitol and mannitol) are tested last in the standard protocol — they tend to cause osmotic diarrhea even at lower thresholds, so there's clinical value in establishing other subgroup responses first.

Module 4, Section 3 covers the polyol testing sequence. I've queued it for your next session. Your progress: Module 3 complete ✓ — 6 CPD points logged for ADSA.

Great question — this comes up a lot in practice. Erica will cover a case study in Module 5 where a patient had both sorbitol AND fructan sensitivity. Worth watching. 🎓

Your training programme · AI-powered

Learner Q&A between modules

AI answers questions grounded in your course content — not generic internet answers. Learners stay engaged without waiting for your reply.

Automated CPD tracking

Tracks completion and issues CPD certificates mapped to ADSA credit hours. Learners always know where they stand.

Approved dietitian network

Graduates added to your referral network. Patients searching for an IBS dietitian can be matched to trained practitioners in your approved circle.

Scale without scaling admin

Run 10 learners or 100 — the agent handles Q&A, progress tracking, cohort management, and reminders at no extra effort from you.

Your build roadmap

From today to your full AI practice.

A phased build — each phase delivers immediate value before the next begins. You're live from week one.

1

Month 1 · Weeks 1–4

Foundation — bookings & intake

✓WhatsApp booking agent — new & returning patients

✓GI intake questionnaire — FODMAP trigger mapping

✓Pre-session brief delivered to you 30min before

✓24hr + 1hr appointment reminders with prep instructions

✓POPIA consent flow — health data special consent

Deliverable: live WhatsApp agent

2

Month 2 · Weeks 5–8

Clinical — meal plans & symptom tracking

✓Low FODMAP meal plan generator (elimination phase)

✓Daily gut symptom diary via WhatsApp

✓Trigger food detection & pattern flagging

✓Pre-session trend summary for you

✓Reintroduction phase scheduler (Weeks 7–12)

Deliverable: patient-facing diet AI

3

Month 3 · Weeks 9–12

Records — SOAP notes & copilot

✓Voice/text → SOAP note generator

✓HPCSA-compliant clinical record storage (6yr retention)

✓Referral letter drafting — GP, gastro, FODMAP specialist

✓ADSA CPD logging & renewal reminders

✓Client history lookup — "What's the history on Thandi?"

Deliverable: AI practice management

4

Month 4–6 · Scale

Training — EatFit Programmes × AI

✓AI Q&A agent for EatFit learners (course-grounded)

✓Automated CPD certificate issuance (ADSA-mapped)

✓Approved dietitian network management

✓Patient → trained dietitian matching (referral network)

✓Revenue dashboard — programme sales + consultation revenue

Deliverable: B2B AI training platform

What always stays human

Clinical diagnosis & medical judgment

AI never diagnoses. You remain the registered dietitian. Every meal plan requires your review and approval before delivery. AI is your clinical assistant — not your replacement.

Therapeutic relationships

The consultation itself — the trust, the reading of the patient, the clinical intuition you've built over 25 years — that's yours. AI handles the before and after so you can be fully present in the room.

Complex medical nutrition therapy

Renal, oncology, eating disorders — these require full practitioner oversight. AI flags these patients and routes to your review. Scope is enforced, not just advised.

Teaching & mentoring

The EatFit training programme is yours — your 25 years, your clinical cases, your frameworks. AI delivers it at scale and handles Q&A between sessions. You remain the authority.

The second business inside EatFit SA

Your training practice, on AI rails.

You already run a B2B training programme for registered dietitians. An AI agent makes this a scalable product — not just a service.

EatFit Programmes · AI-powered delivery

Scale your IP without scaling your time.

You've built specialised knowledge — Low FODMAP protocols, GI dietitian training, a referral network. Right now, that knowledge only scales as far as your calendar allows. An AI delivery layer changes that equation.

✓Learner AI handles Q&A between modules — grounded in your course material only, not the internet

✓Automated cohort management: enrolment, progress, completion, certificates

✓CPD hours logged and ADSA certificates issued automatically on module completion

✓Your approved dietitian network becomes searchable — patients find a trained FODMAP practitioner near them

✓Programme revenue tracked in your dashboard alongside consultation income

See Phase 4 in roadmap →

Erica, your AI-firstdietitian practice. 25 years of clinical expertise · scaled by intelligent agents